Conflict Resolution – Webinar
Course Outline
Conflict resolution refers to the process of addressing and resolving disagreements, disputes, or conflicts between two or more parties in a constructive and mutually beneficial manner.
During this 2 hour webinar, participants will gain a comprehensive understanding of conflict resolution principles and develop practical strategies in managing disputes effectively. Learn to navigate conflicts with communication skills, negotiation techniques, and emotional intelligence. We will explore conflict resolution styles, mediation, and problem-solving approaches to foster collaboration and minimise negative impacts within the workplace. Participants will leave with the tools & techniques to transform conflicts into opportunities for growth and understanding.
Topics Include:
- Understanding Conflict & Conflict Resolution Styles
- Importance of Effective Communication
- Negotiation and Problem-Solving
- Understanding the Role of Emotions in Conflicts
