Assertive Communication & Conflict Resolution
The aim of this course is to provide all participants with assertiveness and communication skills in dealing with prospective customers, existing customers, suppliers and business partners.
- Relationship Building
- Impact & Influencing Your Team
- Dealing with difficult people
Who Should Attend
All members of staff and management.
Top Learning Outcomes
- Ability to become a better, more assertive communicator, without being aggressive
- Working knowledge of how to build lasting relationships
- An understanding of how to cope with and address conflict
- Ability to accept feedback and use it constructively
This course can also be run as an in-company programme delivered on-site to meet your specific requirements. For more information on in-company delivery, or if you have any questions regarding this course, please Click Here.