Cert. in Supervisory Management (QQI Level 6)

Overview

Course Dates

Iteration 1

  • Module 1: Tuesday 15th February – 09:30am – 01:00pm
  • Module 2: Wednesday 16th February – 09:30am – 01:00pm
  • Module 3: Thursday 17th February – 09:30am – 01:00pm
  • Module 4: Tuesday 22nd February – 09:30am – 01:00pm
  • Module 5: Wednesday 23rd February – 1:30pm – 5:00pm
  • Module 6: Thursday 24th February – 1:30pm – 5:00pm
  • Module 7: Thursday 10th March – 09:30am – 01:00pm
  • Module 8: Tuesday 15th March – 1:30pm – 5:00pm

Overview

The purpose of this Certificate in Supervisory Management Programme is to equip learners with the tools and techniques necessary to effectively manage a team. Participants will acquire a range of supervisory and management skills, in addition to improving their interpersonal and communication skills. The programme combines proven leadership techniques with practical advice on how to maximise your team’s performance and engagement.

Schedule Outline

A daily outline plan for the training is as follows:

  • Day 1:
    • Welcome and General Overview of Programme
    • Role of the Supervisor / Team Leader
    • Role Assessment Exercise
    • Effective Communication
  • Day 2:
    • Maximising Emotional Intelligence in the Workplace
    • Influencing Others
    • Building and Engaging Effective Teams
  • Day 3:
    • Effective Leadership
    • Coaching and Mentoring
    • Performance Management and Development Planning 1
  • Day 4:
    • Performance Management and Development Planning 2
    • Assertiveness and Managing Conflict
    • Leading and Managing Change
  • Day 5:
    • Problem Solving and Decision Making
    • Planning and Organising
    • Conducting a Training Needs Analysis
    • Time Management
  • Day 6:
    • Effective Meetings
    • Delegation
    • Employment Legislation Presentations
    • Assessment Process Overview (Part 1)
  • Day 7:
    • Skills Demonstration Presentations
    • Recruitment and Selection
  • Day 8:
    • Data Protection
    • Budgeting
    • Assessment Process Overview (Part 2)

Who Should Attend?

This programme is suitable for:

  • Existing Team Leaders and Supervisors who wish to gain a formal accredited qualification in Supervisory Management.
  • Newly appointed Team Leaders and Supervisors who wish to learn how to manage operations, people and teams.
  • Managers in business who have direct reports and wish to learn best-practice techniques for managing people through teamwork.
  • Employees who plan on progressing to a supervisory role.
  • People who wish to gain a professional, accredited qualification in the area of Supervisory Management

“I attended the Supervisory Management programme delivered by Mike Roche in 2019 and I can’t recommend it highly enough. The course content was well laid out, easy to understand and the pace of delivery was perfect. Mike’s approach to training made me feel at ease and he was extremely approachable when I needed help or advice. Overall, it was a fantastic course, delivered by an excellent trainer and it gave me the appropriate skills needed to excel as a manager within my organisation.”

–   (Paul Hurley, Poppulo)

Learning Outcomes

The programme covers the following areas:

  • Roles and Responsibilities of a Supervisor / Team Leader
  • Effective Communication
  • Emotional Intelligence and Influencing Others
  • Building and Engaging Effective Teams
  • Leadership Styles
  • Performance Management
  • Assertiveness and Managing Conflict
  • Leading and Managing Change
  • Problem Solving and Decision Making
  • Planning and Organising
  • Time Management and Personal Effectiveness
  • Role of Delegation in Supervisory Management
  • Review of Employment Legislation.
  • Recruitment and Selection
  • Data Protection
  • Budgeting

Assessment:
To achieve certification, each candidate will be required to undertake an assessment process that involves a skills demonstration (where candidates will be required to keep a log/record of supervisory management activities undertaken) and a portfolio/collection of work.
Both parts of the assessment will be subject to external verification by QQI. Further details on the assessment process include:

Skills Demonstration (60%):
Candidates will provide evidence of their skills in the following areas by compiling an account of their experiences, observations, and implementation of the knowledge and skills gained on the programme. They will present their findings on Day 7 of the programme:

  1. Supervisory Management – Role of the supervisor/team leader, familiarity with industry standards in relation to policies and procedures and associated legislation.
  2. Operational Planning – developing operations manuals for work-related procedures including record management systems, goal and objective setting, developing work plans.
  3. Team Leadership and Organisational Skills – communication and interpersonal skills, time management, delegation, ongoing training and development of staff, effective performance appraisal techniques.

Part of the assessment will take the form of a 10-12 minute presentation in which the candidates will present evidence (plans, records, interview notes, meeting minutes etc.) of their skills in the above areas.

Portfolio / Collection of Work (40%):
Candidates are required to produce a Portfolio / Collection of Work that demonstrates their knowledge and understanding in a number of key areas:

  1. Staff Recruitment – analysis of the process of recruiting staff.
  2.  Data Protection – familiarity with the provisions of the General Data Protection Regulation (GDPR).
  3. Budget Planning – take account of a range of potential expenses including labour and material costs, insurances and contingency.

The Portfolio / Collection of Work must be submitted within two weeks of the final delivery day.

In addition to dedicated email and phone support during and after the programme, Mike will also provide two 1-hour webinar tutorials to aid participants in the preparation of their Skills Demonstration and Portfolio/Collection of Work.

About the Trainer

  • M.Sc in Training and Human Resource Management, University of Leicester
  • B.E. Electrical Engineering, University College Cork
  • Graduate Diploma in Management Studies, Institute of Commercial Management
  • Focus on Training – Certificate in Training and Development, Irish Management Institute

Mike Roche has over 20 years of experience in the manufacturing sector, working both in engineering and as a Learning and Development practitioner in numerous multinational organisations. He has held management positions in engineering and has also been a Training Manager in an FDA regulated medical device organisation.

He is a full member of the Irish Institute of Training and Development (IITD), for whom he also delivers accredited training.

This course can also be run as an in-company programme delivered on-site to meet your specific requirements. For more information on in-company delivery, or if you have any questions regarding this course, please Click Here.

The event is now sold out. If you’d like to be added to our waitlist, please email
training@corkchamber.ie.
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