Bridging the Divide: Navigating Conflict with Confidence - Webinar
Overview
Conflict in the workplace is not only inevitable—it’s necessary for growth and innovation. But without the right tools, it can lead to tension, misunderstandings, and fractured relationships.
This 90-minute webinar explores how to approach conflict with clarity and confidence by focusing on connection rather than correction. Participants will learn to navigate challenging conversations, understand different perspectives, and create the conditions for trust, collaboration, and mutual respect.
Through real-world examples and simple, practical techniques, this session helps professionals turn moments of disagreement into opportunities for stronger communication and deeper alignment.
Key Topics
- Re-framing Conflict: From Tension to Opportunity
- Understanding Perspectives: The Other Side of the Story
- Building Bridges: Creating Harmony through Effective Communication
Learning Outcomes
By the end of this webinar, participants will be able to:
- Identify the nature of workplace conflict and what’s really at stake
- Choose a conflict navigation approach suited to the moment and relationship
- Recognize signs of emotional disconnection and respond with curiosity and clarity
About the Trainer
Terri Kruschke is a corporate trainer, coach, and educator who has spent over 25 years helping people unlock their full potential at every stage of their life and career. With a background spanning IT, music education, radio production, professional skills training and business coaching, Terri brings a creative, practical approach to developing real-world skills.
Her business Cornerstone Learning creates customised corporate training and coaching offerings to both companies and individuals in Cork and across Ireland which inspire, support and empower individuals and teams to grow, adapt, and thrive in today’s ever-changing workplace.
