Navigating Crucial Conversations – Practical Skills for Managers and Leaders – Webinar

Overview

In every workplace there are moments when important conversations need to happen — whether it’s addressing a concern, giving constructive feedback, or navigating different perspectives within a team. Many managers recognise the importance of these conversations yet often feel unsure about how to approach them in a way that maintains trust and positive working relationships whilst still getting that important message across.

This practical 60-minute webinar introduces leaders and managers to key skills that support confident and constructive workplace conversations. Participants will explore how adopting a proactive approach to communication can strengthen collaboration, improve understanding and contribute to a more positive working environment.

Drawing from the two-day programme A Positive Workplace, Managing Relationships and Navigating Crucial Conversations, this session will introduce some practical approaches and tools that help managers address issues early, deliver constructive feedback effectively and approach challenging discussions with greater confidence and clarity.

Learn practical skills to navigate crucial workplace conversations with confidence. This engaging session will introduce leaders and managers to effective approaches for addressing challenges, delivering constructive feedback and fostering open, productive communication within their teams.

Designed for managers and leaders across all sectors, this session will provide practical insights that can be applied immediately in everyday workplace situations.

Learning Outcomes

By attending this webinar, participants will:

• Build confidence in initiating and navigating crucial workplace conversations.
• Develop practical communication techniques that support constructive dialogue and stronger working relationships.
• Learn effective approaches for delivering and receiving constructive feedback.
• Explore structured frameworks that help guide important conversations productively.
• Strengthen their ability to address workplace issues early while maintaining a respectful and positive environment.

 Why should I attend

Learn practical skills to navigate crucial workplace conversations with confidence. This engaging session will introduce leaders and managers to effective approaches for addressing challenges, delivering constructive feedback and fostering open, productive communication within their teams.

Cost: Free for members

About the Trainers

Mary Cummins and Aideen Shannon are experienced leadership facilitators, coaches and programme designers who work with organisations across the private and public sectors to develop confident, effective leaders and positive workplace cultures.

Mary is a Leadership & Executive Coach with an M.A. in Learning & Development whose work focuses on helping leaders build trust, strengthen relationships and lead with greater self-awareness. Her leadership insights have been featured in both local and national media.

Aideen is an EMCC-accredited Senior Practitioner Coach and leadership facilitator with a background in HR, leadership development and workplace wellbeing. She brings extensive experience supporting managers to build strong communication skills and create environments where individuals and teams can perform and thrive.

Together, they design and deliver practical leadership and management programmes that equip leaders with the skills to navigate important workplace conversations with confidence and clarity.