Understanding AI Platforms: What to Use, When to Use It and How to Use It Safely - Webinar

Overview

This practical webinar introduces attendees to the main AI platforms being used in business today, including ChatGPT, Google Gemini, Claude, Microsoft Copilot and Glean. Participants will learn what each platform is best suited for, how AI can support everyday tasks across different departments and how to use AI safely without putting confidential company, client or employee information at risk.

Objectives

To help participants understand which AI tools to use for different workplace tasks, how to use them more effectively, and what safeguards are needed when working with confidential or sensitive information.

Course Outcomes

At the end of the workshop, each participant will:

• Understand the key differences between popular AI platforms
• Identify which AI tools are best suited to common workplace tasks
• Recognise what information should not be shared with AI tools
• Use simple prompting techniques to get better results
• Understand when human judgement and fact-checking are required
• Identify practical AI use cases for their own role or department
• Understand the importance of responsible AI use and AI governance

Course Content

• A brief introduction to AI and how it is being used in the workplace
• Overview of key AI platforms: ChatGPT, Google Gemini, Claude, Microsoft Copilot and Glean
• What to use each platform for, including content, research, summarisation, productivity and internal knowledge search
• Practical examples for different departments, including Sales, Marketing, HR, Finance, Operations and Customer Support
• Confidentiality and data protection: what should and should not be shared with AI tools
• Simple prompting techniques to improve AI outputs
• The importance of human review, fact-checking and responsible use
• A brief introduction to AI governance and the EU AI Act
• Q&A throughout

About the Trainer