Upskilling YOU
Empowering YOU

Influencing & Negotiating Skills

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We will be in touch a few days before the course starts to confirm details such as venue, start & finish time etc. Please feel free to contact us in the meantime if you have any queries.

Cancellations made in the final 72 hours before a course commences will be charged in full.

As an ongoing quality control measure and to ensure the highest possible standard of training, courses may be inspected from time to time.

Contacting the Cork Chamber Skillnet Team:

Aoife Dunne, Training Network Manager
Tel: 021-4530141

Kate Murray, Training Network Executive
Tel: 021-4530142


• M.Sc in Training and Human Resource Management, University of Leicester
• B.E. Electrical Engineering, University College Cork 
• Graduate Diploma in Management Studies, Institute of Commercial Management
• Focus on Training – Certificate in Training and Development, Irish Management Institute


This programme is designed to equip learners with the knowledge and skills necessary to understand their own influencing and negotiating style and to use it to their best advantage. The importance of focused communication and adopting an assertive approach to managing conflict is also highlighted.


At the end of this programme, successful participants will be able to:

• Define negotiation and influencing.
• Identify the key traits of a successful negotiator.
• Communicate more effectively within their circle of influence.
• Identify their preferred influencing style.
• Highlight the role that assertiveness plays in influencing others.
• Demonstrate an understanding of the principles and objectives of negotiation.
• Apply the tools and techniques necessary to become skilled at influencing, negotiating and managing conflict.

Who Should Attend?

The programme is suitable for people whose roles involve negotiating, influencing and reaching an agreement with others.


What is Negotiation? 
• Types of Negotiation
• The Negotiation Facts of Life
• Good Negotiating Characteristics

Focused Communication
• Types of Communication 
• Active Listening
• Questioning

• Characteristics of Assertive Behaviour
• How to say ‘No’ Assertively
• Dealing with Aggressive Behaviour

Emotional Intelligence and Influencing Others
• Personal Brand
• How are you perceived by others?
• Different Influencing Types

Managing Conflict
• Sources of Conflict
• Different Approaches to Managing Conflict
• Developing the Collaborative ‘ Win-Win’ Approach

Negotiation Styles and Strategies
• Positional Bargaining
• Principled Negotiation
• Negotiation – a game of strategy
• The Negotiation Process
• Bargaining/Concessions
• Managing Obstacles
• Moving from Bargaining to Closing

About This Form

The purpose of this booking form is to gather profile information about participants on programmes funded by Skillnet Ireland from the National Training Fund through the Department of Education & Skills (DES). Only aggregated participant data will be reported to the DES.

As an ongoing quality control measure and to ensure the highest possible standard of training, courses may be inspected from time to time.

Pay Online

If you would like to pay online, you ca do so now by clicking on the appropriate button for your membership type


Non Member

Start Date
1 day
Start & Finish Time
Mike Roche - Mike Roche Training
Cork Airport Hotel
Members Fee
Non-Members Fee

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