Upskilling YOU
Empowering YOU

Conflict Management

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We will be in touch a few days before the course starts to confirm details such as venue, start & finish time etc. Please feel free to contact us in the meantime if you have any queries.

Cancellations made in the final 72 hours before a course commences will be charged in full.

As an ongoing quality control measure and to ensure the highest possible standard of training, courses may be inspected from time to time.

Contacting the Cork Chamber Skillnet Team:

Kate Murray, Training Network Executive
Tel: 021-4530142

Garrett O’ Rourke, Training Network Manager
Tel: 021-4530141


This workshop is designed to enable those in a leadership role to develop a greater awareness of their personal style of dealing with conflict in the workplace and in their personal lives. Participants will be encouraged to develop an analytical framework for preventing and managing conflict in their workplace through the use of interactive case studies, role play and discussions.

Top 3 Learning Outcomes

  1. Use of Conversational Intelligence to build collaborative relationships
  2. Demonstrate good practice in managing conflict using the Thomas & Kilmann model
  3. Apply a range of practical interventions in common conflict scenarios

    “The courses were tailored to meet the needs of the groups of learners and were extremely well planned, dynamic and engaging due to the excellent course leaders (Janet and Martina). The information taught on the course was relevant to everyone’s work situation and the course leaders would use real life scenarios.” – Trina Tsai – 2020

    Who Should Attend?

    This programme is suited for professionals at all levels who will benefit from understanding conflict management approaches in work and outside work.

    Learning Objectives

    By the end of this one-day workshop participants will be able to:

    • Review their understanding of and the ability to manage conflict effectively
    • Implement a range of preventative strategies that foster and promote harmonious working relationships
    • Explore the theoretical foundations for conflict management & conflict resolution and explain the role, function, and forms of expression of conflict in the workplace
    • Demonstrate good practice in managing conflict using the Thomas & Kilmann model
    • Identify the conflict continuum and the value of the early intervention
    • Apply a range of practical interventions in common conflict scenarios in the personal, group and/or organizational settings
    • Explore a range of case studies and present an analytical framework for diagnosing and responding to presenting conflicts

    Evaluate the benefits of reflective practice in identifying and improving their personal response to conflict

    About the Trainer

    Martina Harte

    Martina is an experienced educational consultant, trainer, manager and facilitator deeply committed to the development of human potential. Her experience in education/training delivery at every level on the national qualification framework (QQI)and across the diverse fields of business and educational leadership development equips her with the knowledge and flexibility to meet the needs of the learners. Martina held a senior management role for fifteen years in Waterford Institute of Technology, as Head of Department of Student Life and Learning during a period of rapid change and expansion in the Institute. She led a diverse team of professionals and grew her department from inception to becoming a model of best practice in the sector.

    Martina holds two master’s degrees, one in Teaching and Learning and a second in Educational Guidance, counselling and Career Planning. Her experience in mentoring and coaching is underpinned by expertise in Emotional intelligence. In more recent times she integrates a Conversational Intelligence model in her delivery which frames her training approach. This approach helps embed for leaders/managers an understanding of recent developments in neuroscience which in turn helps them to optimize their performance and that of their teams.

    When Martina works with a company where possible, she aligns her training with company policies and procedures to ensure the training is relevant for the manager and to provide a springboard for their career progression with the company. She believes the alignment of the leadership training with the strategic vision of the company creates a greater synergy between the individual employee and the company.

    Martina has worked in a myriad of educational/training contexts over the years and she identified high levels of stress among employees at every level in organisations. Therefore, Martina trained in yoga and meditation with a range of international world-renowned teachers and is a qualified advanced teacher. She integrates and teaches a range of skills in her programmes that are recognized as having a significant impact on individuals and organisations. Her style is informed, empowering and progressive.


    • MA in Guidance and Counselling
    • MA in Teaching and Learning
    • EQ-I 2.0 and EQ-I 360 Assessor and Coach certified

      This course can also be run as an in-company programme delivered on-site to meet your specific requirements. For more information on in-company delivery, or if you have any questions regarding this course, please Click Here.

      About this Form

      The purpose of this booking form is to gather profile information about participants on programmes funded by Skillnet Ireland from the National Training Fund through the Department of Education & Skills (DES). Only aggregated participant data will be reported to the DES.

      As an ongoing quality control measure and to ensure the highest possible standard of training, courses may be inspected from time to time.

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