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Empowering YOU

Cert. in Supervisory Management (QQI Level 6)

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We will be in touch a few days before the course starts to confirm details such as venue, start & finish time etc. Please feel free to contact us in the meantime if you have any queries.

Cancellations made in the final 72 hours before a course commences will be charged in full.

As an ongoing quality control measure and to ensure the highest possible standard of training, courses may be inspected from time to time.

Contacting the Cork Chamber Skillnet Team:

Kate Murray, Training Network Executive
Tel: 021-4530142
E-Mail: kate@corkchamber.ie

Garrett O’ Rourke, Training Network Manager
Tel: 021-4530141
E-Mail: garrett@corkchamber.ie

Course Dates

Iteration 1

  • Module 1: Tuesday 8th June – 09:30am – 01:00pm
  • Module 2: Wednesday 9th June – 09:30am – 01:00pm
  • Module 3: Tuesday 15th June – 09:30am – 01:00pm
  • Module 4: Wednesday 16th June- 09:30am – 01:00pm
  • Module 5: Tuesday 22nd June – 09:30am – 01:00pm
  • Module 6: Thursday 24th June – 09:30am – 01:00pm
  • Module 7: Tuesday 6th July – 09:30am – 01:00pm
  • Module 8: Thursday 8th July – 09:30am – 01:00pm

Iteration 2

  • Module 1: Tuesday 5th October – 09:30am – 01:00pm
  • Module 2: Thursday 7th October- 09:30am – 01:00pm
  • Module 3: Tuesday 12th October – 09:30am – 01:00pm
  • Module 4: Thursday 14th October – 09:30am – 01:00pm
  • Module 5: Tuesday 19th October – 09:30am – 01:00pm
  • Module 6: Thursday 21st October – 09:30am – 01:00pm
  • Module 7: Tuesday 9th November – 09:30am – 01:00pm
  • Module 8: Thursday 11th November – 09:30am – 01:00pm

      Overview

      The purpose of this Certificate in Supervisory Management Programme is to equip learners with the tools and techniques necessary to effectively manage a team. Participants will acquire a range of supervisory and management skills, in addition to improving their interpersonal and communication skills. The programme combines proven leadership techniques with practical advice on how to maximise your team’s performance and engagement.

      What’s Involved?

      The programme covers the following areas:

      • Roles and Responsibilities of a Supervisor / Team Leader
      • Effective Communication
      • Emotional Intelligence and Influencing Others
      • Building and Engaging Effective Teams
      • Leadership Styles
      • Performance Management
      • Assertiveness and Managing Conflict
      • Leading and Managing Change
      • Problem Solving and Decision Making
      • Planning and Organising
      • Time Management and Personal Effectiveness
      • Role of Delegation in Supervisory Management
      • Review of Employment Legislation.
      • Recruitment and Selection
      • Data Protection
      • Budgeting

        “I attended the Supervisory Management programme delivered by Mike Roche in 2019 and I can’t recommend it highly enough. The course content was well laid out, easy to understand and the pace of delivery was perfect. Mike’s approach to training made me feel at ease and he was extremely approachable when I needed help or advice. Overall, it was a fantastic course, delivered by an excellent trainer and it gave me the appropriate skills needed to excel as a manger within my organisation.”

             (Paul Hurley, Poppulo)

        Learning Objectives

        At the end of this training programme, participants will be able to:

        • Identify the supervisory skills required to succeed in a dynamic environment.
        • Demonstrate effective workplace communication skills when dealing with their team and colleagues.
        • Display a high level of Emotional Intelligence in their dealings with others.
        • Apply the skills required to lead and manage a team effectively.
        • Implement effective performance management techniques.
        • Successfully lead and manage their team through change processes.
        • Apply a logical approach to analysing situations and making decisions.
        • Plan, organise and monitor effectively.
        •  Develop operations manuals for work-related procedures, including systems for records management.
        • Identify best practices in the ongoing training and development of their staff.
        • Utilise effective time management techniques.
        • Employ effective delegation skills for employee development and motivating others.
        • Manage the recruitment and selection process and demonstrate an understanding of their legal obligations.
        • Identify the main provisions of the General Data Protection Regulation (GDPR).
        • Prepare departmental budgets, taking into account a range of potential expenses such as labour and material costs, insurances and contingency.

        Who Should Attend?

        This programme is suitable for:

        • Existing Team Leaders and Supervisors who wish to gain a formal accredited qualification in Supervisory Management.
        • Newly appointed Team Leaders and Supervisors who wish to learn how to manage operations, people and teams.
        • Managers in business who have direct reports and wish to learn best-practice techniques for managing people through teamwork.
        • Employees who plan on progressing to a supervisory role.
        • People who wish to gain a professional, accredited qualification in the area of Supervisory Management

        Course Schedule

        A daily outline plan for the training is as follows:

        Day 1:

        • Welcome and General Overview of Programme
        • Role of the Supervisor / Team Leader
        • Role Assessment Exercise
        • Effective Communication

        Day 2:

        • Maximising Emotional Intelligence in the Workplace
        • Influencing Others
        • Building and Engaging Effective Teams

        Day 3:

        • Effective Leadership
        • Coaching and Mentoring
        • Performance Management and Development Planning 1

        Day 4:

        • Performance Management and Development Planning 2
        • Assertiveness and Managing Conflict
        • Leading and Managing Change

        Day 5:

        • Problem Solving and Decision Making
        • Planning and Organising
        • Conducting a Training Needs Analysis
        • Time Management

        Day 6:

        • Effective Meetings
        • Delegation
        • Employment Legislation Presentations
        • Assessment Process Overview (Part 1)

        Day 7:

        • Skills Demonstration Presentations
        • Recruitment and Selection

        Day 8:

        • Data Protection
        • Budgeting
        • Assessment Process Overview (Part 2)

        Assessment:
        To achieve certification, each candidate will be required to undertake an assessment process that involves a skills demonstration (where candidates will be required to keep a log/record of supervisory management activities undertaken) and a portfolio/collection of work.
        Both parts of the assessment will be subject to external verification by QQI. Further details on the assessment process include:

        Skills Demonstration (60%):
        Candidates will provide evidence of their skills in the following areas by compiling an account of their experiences, observations, and implementation of the knowledge and skills gained on the programme. They will present their findings on Day 7 of the programme:

        1. Supervisory Management – Role of the supervisor/team leader, familiarity with industry standards in relation to policies and procedures and associated legislation.
        2. Operational Planning – developing operations manuals for work-related procedures including record management systems, goal and objective setting, developing work plans.
        3. Team Leadership and Organisational Skills – communication and interpersonal skills, time management, delegation, ongoing training and development of staff, effective performance appraisal techniques.

        Part of the assessment will take the form of a 10-12 minute presentation in which the candidates will present evidence (plans, records, interview notes, meeting minutes etc.) of their skills in the above areas.

        Portfolio / Collection of Work (40%):
        Candidates are required to produce a Portfolio / Collection of Work that demonstrates their knowledge and understanding in a number of key areas:

        1. Staff Recruitment – analysis of the process of recruiting staff.
        2. Data Protection – familiarity with the provisions of the General Data Protection Regulation (GDPR).
        3. Budget Planning – take account of a range of potential expenses including labour and material costs, insurances and contingency.

        The Portfolio / Collection of Work must be submitted within two weeks of the final delivery day.

        In addition to dedicated email and phone support during and after the programme, Mike will also provide two 1-hour webinar tutorials to aid participants in the preparation of their Skills Demonstration and Portfolio/Collection of Work.

        About the Trainer

        • M.Sc in Training and Human Resource Management, University of Leicester
        • B.E. Electrical Engineering, University College Cork
        • Graduate Diploma in Management Studies, Institute of Commercial Management
        • Focus on Training – Certificate in Training and Development, Irish Management Institute

        Mike Roche has over 20 years of experience in the manufacturing sector, working both in engineering and as a Learning and Development practitioner in numerous multinational organisations. He has held management positions in engineering and has also been a Training Manager in an FDA regulated medical device organisation.
        Since establishing Mike Roche Training in 2010, his main activities include the design and delivery of both accredited and non-accredited training to all sectors in the areas of:

        • Leadership Development
        • Supervisory Management
        • Train the Trainer
        • Performance Management
        • Influencing and Negotiating Skills
        • Presentation Skills
        • Time Management and Personal Effectiveness

        He is a full member of the Irish Institute of Training and Development (IITD), for whom he also delivers accredited training.

        This course can also be run as an in-company programme delivered on-site to meet your specific requirements. For more information on in-company delivery, or if you have any questions regarding this course, please Click Here.

        About this Form

        The purpose of this booking form is to gather profile information about participants on programmes funded by Skillnet Ireland from the National Training Fund through the Department of Education & Skills (DES). Only aggregated participant data will be reported to the DES.

        As an ongoing quality control measure and to ensure the highest possible standard of training, courses may be inspected from time to time.

        Pay Online

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        Member

        Non Member

        Start Date
        Duration
        8 X 1/2 Days starting 8th June, or 5th October
        Start & Finish Time
        09:30 am - 1:00 pm
        Trainer
        Mike Roche - Mike Roche Training
        Places
        Location
        Online
        Members Fee
        €500 (incl all certification fees)
        Non-Members Fee
        €550 (incl all certification fees)
        Skillnet

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