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Be Better @ Manager 2

Start Date Friday, 20th October 2017
Duration 1pm-4pm
Trainer Mike Roche
Places 6
Location Cork Chamber of Commerce
Members Fee €50.00
Non-Members Fee €50.00


This programme is designed to equip managers with tools and techniques required to be more effective in their roles. Specific topics covered include:

• Coaching and Mentoring
• Motivation Practices in Management
• Assertive Behaviour
• Conflict Management

Be Better @ Series are €50 each or 3 for €120


At the end of this programme, participants will be able to:

• Identify key qualities of an effective coach.
• Adopt appropriate strategies when motivating their team.
• Outline the traits and characteristics of assertive behaviour.
• Identify potential sources of conflict within an organisational setting and the approaches taken to manage this conflict.


13:00 Welcome and General Overview of Programme

13:10 Coaching and Mentoring
• Coaching versus Mentoring
• Qualities of an Effective Coach
• GROW Model

13:45 Motiavtion Practices in Management
• What is Motivation?
• Intrinsic versus Extrnsic Motivation
• Effectivs of a demotivated workforce
• Guidelines for Managers when motivating their team
• Motivation Case Study

14:30 Break

14:45 Assertive Behaviour
• Traits and Characteristics of Assertive Behaviour
• Learning to say ‘No’ assertively
• Dealing with Aggressive Behaviour

15:15 Conflict Management
• Sources of Conflict
• Positive and Negative Aspects of Conflict
• Different Approaches to Managing Conflict

15:45 Question and Answer Session

About this form

The purpose of this booking form is to gather profile information about participants on programmes funded by Skillnets from the National Training Fund through the Department of Education & Skills (DES). Only aggregated participant data will be reported to the DES.

As an ongoing quality control measure and to ensure the highest possible standard of training, courses may be inspected from time to time.


BiznetCork Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

NDP - Education and Skills - Skillnets - Finuas

For further information please visit

Cork Chamber©, Fitzgerald House, Summerhill North, Cork, T23 TD90, Tel: (021) 4509044, Email:, Company Registration Number - 13918

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