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Introduction to Data Protection for Business (GDPR)

Start Date Tuesday, 17th October 2017
Duration Full Day
Start & Finish Time 9am-5pm
Trainer Marie Murphy
Places 2
Location Cork International Hotel
Members Fee €140.00
Non-Members Fee €165.00

Book / Request a place on this course

To book/request a place on this course, please complete the following online form.



Overview

This one-day training course will give attendees a solid understanding of data protection and will give practical advice on how to implement good practice across a range of business activities such as running a website, marketing activities, handling customer payments and providing customer service.

• Understand data protection principles

• Understand how data protection practice is evolving under GDPR

• Examine how data protection law is applied operationally across the business

• Identify what changes are required for the organisation to be ready for GDPR

Objectives

The focus of the course at all times is on practical application of data protection within real-world business scenarios equipping participants with knowledge and tools that can be applied immediately for the benefit of the business.

The attendee will :
• Understand the concepts and principles of data protection the key considerations of data protection for business.

• Develop strategies to apply the concepts and principles of data protection to common business activities.

• Understand the common business policies and procedures around data protection and will know where to find support material when doing any work on data protection.

Who Should Attend?

This content will benefit anyone who carries out a customer facing business activity such as sales, marketing or customer support or who is involved in running a web based or e-commerce business.

Outline

This course first introduces the concepts and principles of data protection and examines how these are changing under GDPR. The attendee will get an overview of the key elements of data protection that are relevant for business.

The second part of the course shows how to apply the concepts and principles of data protection to common business activities with a focus on ensuring the organisation is working towards GDPR compliance.

The focus of the course at all times is on practical application of data protection within real-world business scenarios equipping participants with knowledge and tools that can be applied immediately for the benefit of the business.

The course content is based on the contents and practices outlined in the GDPR.

Schedule

Session 1 – Introduction to data protection (3 hours)
Description:
An introduction to data protection and examination of the principles that govern how businesses should handle customer data

Learning Objectives:
At the end of the session the attendee will be able to:
• Figure out what role your company plays in Data Protection
• List all the personal data your company handles
• Understand the principles of data protection
• Explain how data protection practice is evolving under GDPR
• Define how the principles apply to data in your company

Introduction: Case study on data sharing to illustrate the relevance of data protection to everyday activities.
Module: Brief overview of data protection law. This module sets the context for data protection and explains briefly how the laws are structured.

Module: Important definitions. This module introduces the key role definitions in data protection – the data controller, data processor, 3rd party and data subject.
Exercise 1: Identify data protection roles in common business data scenarios
Module: Principles of Data Protection
Exercise 2: Breaching the principles – 2 case studies
Module: An introduction to GDPR This module examines the changes that are introduced by GDPR and sets the scene for the afternoon session

Session 2 - Application of data protection principles (3 hours)
Description: Examining various business activities and giving practical examples of how to apply good data protection practices to each scenario.

Learning Objectives:
At the end of the session the attendee will be able to:
• Explain the data subject’s rights
• Examine data protection across some common business scenarios –
o HR
o Marketing
o Customer service
o E-commerce scenarios
o Managing online activity
• Define some data protection procedures and policies
• Talk about data security

Module: Data subject Access requests and other data subject rights The rules about data subject access requests and how to make sure you can handle an access request.

Module: Data protection applied to websites Tips and advice for a secure and well run website. Case study and Exercise.

Module: Data protection and e-commerce How to handle electronic customer payments securely and observing good data protection practice. Case study and Exercise.

Module: Data protection and customer service How to deliver great customer service while protecting your customer’s data

Case study and Exercise.

Module: Data protection applied to marketing activities. How to manage electronic marketing lists and communications. Case study and Exercise.

Module: Use of CCTV/biometrics What are the data protection rules around use of biometric and CCTV equipment? Case study.

Module: Data protection and “Cloud” computing: how to choose cloud based software and what common data protection issues to watch out for.

Module: Cybersecurity and data protection. An introduction to cybersecurity and why it is critical to data protection.

Module: Recap and resources This module includes a revision of the key learning points from the day and provides learners with information on useful resources available to business.

About this form

The purpose of this booking form is to gather profile information about participants on programmes funded by Skillnets from the National Training Fund through the Department of Education & Skills (DES). Only aggregated participant data will be reported to the DES. Separately, Skillnets will inform the Department of Social Protection (DSP) about the attendance of individuals in receipt of income support from DSP on short courses (i.e. 20 days or less). This is part of an arrangement with the Department, which supports the participation of its clients on Skillnets programmes.

Please Note: The number of free places available on this course are limited, and may already be allocated. In filling in this form, you are requesting a place on this course as opposed to making a confirmed booking. A member of our training team will be in touch closer to the course start date to advise if we are in a position to offer you a place on this course. If we are not able to offer you a place on this course, your request will be kept on file for future courses.

As an ongoing quality control measure and to ensure the highest possible standard of training, courses may be inspected from time to time.

 

BiznetCork Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

NDP - Education and Skills - Skillnets - Finuas

For further information please visit www.skillnets.ie


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