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Certificate in Supervisory Management (FETAC Level 6)

Start Date Wednesday, 4th October 2017
Duration 4 Days (• 4th, 12th, 25th Oct and 8th Nov) Must attend all 4 days
Start & Finish Time 9am- 5pm. Refreshments and Lunch included
Trainer Mike Roche
Places 2
Location Clayton Hotel, Silversprings
Members Fee €565.00
Non-Members Fee €680.00


4-day accredited programme leading to a QQI Level 6 Supervisory Management Award (6N4329).

To achieve certification, each candidate will be required to undertake an assessment process that involves a skills demonstration (where candidates will be required to keep a log/record of supervisory management activities undertaken) and a portfolio/collection of work.

Skills demonstration (60%):
Candidates will provide evidence of their skills in the following areas by compiling an account of their experiences, observations, and implementation of the knowledge and skills gained on the programme. They will present their findings on the final day of the programme:

1. Supervisory Management - Role of the supervisor/line manager, familiarity with industry standards in relation to policies and procedures and associated legislation.

2. Operational Planning - developing operations manuals for work-related procedures including record management systems, goal and objective setting, developing work plans.

3. Team Leadership and Organisational Skills - communication and interpersonal skills, time management, delegation, ongoing training and development of staff, effective performance appraisal techniques.

Portfolio / Collection of Work (40%):
Candidates are required to produce a Portfolio / Collection of Work that demonstrates their knowledge and understanding in a number of key areas:
1. Staff Recruitment - analysis of the process of recruiting staff.
2. Data Protection - familiarity with the provisions of the Data Protection Act.
3. Budget Planning - take account of a range of potential expenses including labour and material costs, insurances and contingency.

The Portfolio / Collection of Work must be submitted within two weeks of the final classroom delivery day.


The main purpose of this programme is to provide candidates with the tools and techniques necessary to work in a supervisory management role in a wide variety of organisations by instructing them in key areas such as their roles and responsibilities, employment legislation, recruitment, performance management, data protection, operational planning and budgeting.


At the end of this programme, successful participants will be able to:
• List the roles and responsibilities of a supervisor/line manager.
• Identify the skills required to lead and manage a team effectively.
• Analyse the process of staff recruitment.
• Identify the key areas of workplace legislation and best practice in staff supervision.
• List the main provisions of the Data Protection Act.
• Develop operations manuals for work-related procedures, including systems for records management.
• Prepare departmental budgets, taking into account a range of potential expenses such as labour and material costs, insurances and contingency.
• Identify best practices in the ongoung training and development of their staff.
• Manage performance and conduct effective performance appraisals.

Who Should Attend?

Who should attend this course?
•Existing Team Leaders and Supervisors who wish to gain a formal accredited qualification in Supervisory Management.
•Newly appointed Team Leaders and Supervisors who wish to learn how to manage operations, people and teams.
•Managers in business who have direct reports and wish to learn best-practice techniques for managing people through teamwork.
•People who wish to gain a professional, accredited qualification in the area of Supervisory Management.
Limited free places are available for those who are unemployed. Please visit our website for details of eligibility and other terms & conditions, or contact Aoife ( to discuss.


• Role of the Supervisor
• Qualities of an Effective Supervisor
• Role Assessment Exercise
• Effective Communication
• Emotional Intelligence and Influencing Others
• Building and Engaging Effective Teams
Day 2:
• Leadership Styles and Supervisory Models
• Coaching and Mentoring
• Motivation Practices in Supervisory Management
• Performance Management
• Assertiveness and Managing Conflict
Day 3:

• Operational Planning
• Setting Goals & Objectives
• Conducting a Training Needs Analysis
• Time Management
• Personal Effectiveness
• Effective Meetings
• Role of Delegation in Supervisory Management
• Individual Employment Legislation Presentations
• QQI Supervisory Management Assessment Process (1)
Day 4:
• Individual Skills Demonstrations
• Recruitment and Selection
• Data Protection
• Budget Planning
• QQI Supervisory Management Assessment Process (2)

Entry Requirements

Leaving Certificate or equivalent, and/or relevant Life or Work Experience.
Candidates should have organisational support and ongoing access to appropriate supervision practice experience in the workplace.

About this form

The purpose of this booking form is to gather profile information about participants on programmes funded by Skillnets from the National Training Fund through the Department of Education & Skills (DES). Only aggregated participant data will be reported to the DES.

As an ongoing quality control measure and to ensure the highest possible standard of training, courses may be inspected from time to time.


BiznetCork Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

NDP - Education and Skills - Skillnets - Finuas

For further information please visit

Cork Chamber©, Fitzgerald House, Summerhill North, Cork, T23 TD90, Tel: (021) 4509044, Email:, Company Registration Number - 13918

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